1. Refund Eligibility:

Time Frame: Refunds are processed for eligible items within 3-5 business days after the return is received and inspected.

Condition of Goods: Items must be returned in their original condition and packaging. Used or damaged items, except in cases of defects, are not eligible for a refund.

2. Refund Process:

Return Request: To initiate a return, please contact our customer service at help@dr-scent.com or via WhatsApp or phone at 

(+971) 52 332 3722 / 065590066. Include your order number and reason for the return.

Inspection: Upon receiving your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.

Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

3. Non-Refundable Items:

Certain types of items cannot be refunded, such as:

Gift cards.

health and personal care items

4. Shipping Costs:

Return shipping costs are the responsibility of the customer and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Late or Missing Refunds:

If you haven’t received your refund in 3-5 business days, first double check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of the above and you still have not received your refund, please contact us at help@dr-scent.com or via WhatsApp or phone at (+971) 52 332 3722 / 065590066.