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FAQ

Delivery and Pickup:

1. What is the delivery time when ordering Dr. Scent products?

- For visit requests: within 24 hours

- For website order delivery: within 24 to 72 hours

2. Which Emirates do Dr. Scent's representatives’ cover?

- Dr Scent representatives can reach you in all areas of UAE

3. Can I visit Dr Scent branches to choose from the available Aroma oils?

- Yes, you can visit any of our branches, and we also offer a free visit service to any area by our representatives.

Visit Requests:

1. How long does it take for a visit by Dr. Scent representatives when requesting a visit?

- Visit will be arranged within 24 hours of sending the request.

2. Are there any fees for the visit service?

- There are no fees for the visit service, we offer free visit.

3. What is the benefit of arranging the visit to customer location?

-This is to identify the best option that suits the customer’s area , our team will evaluate the area and advise with the best option to cover the area, and for the customer to try the scent samples and select what they prefer.

Payment Methods and Prices:

1. What payment methods are available when purchasing Dr. Scent products?

- Payment can be made by card, cash or bank transfer, and we also offer installment payment through Tabby when ordered from our website.

2. How to purchase in wholesale quantities?

- Contact us on our customer support number to get more information about the conditions and prices.

3. Why are Dr. Scent prices higher than those of competing companies?

- Because Dr. Scent devices use cold air scenting technology, where the cold air pump safely delivers the oil to the upper part of the device. Then, the advanced nano-technology converts the oil into small particles to spread in your space beautifully and with a concentrated and safe fragrance, free of alcohol. This is unlike other diffusers that burn the oil, which can cause serious health problems and increase sensitivities.

Our machines are internationally approved to be safe and are produced carefully with high standards

Devices:

1. How do Dr. Scent devices work?

-Using nano-technology

2. Which devices can be operated with batteries?

- DR.Mini, LED, LCD, voltalia LED , voltalia LCD

3. What are the benefits of using Dr. Scent diffusers?

- Using Dr. Scent diffusers has many benefits, such as air freshening, improving concentration, and adding a personal touch to your space.

4. Can Dr. Scent devices be used in all rooms and spaces?

- Yes, we have various devices suitable for covering spaces ranging from small areas of 30 square meters to large areas of 900 square meters.

5. Do the devices require any maintenance or cleaning?

- The diffusers may require maintenance and cleaning, and this service is available and free of charge from Dr. Scent within the warranty

6. How do I know when to refill or replace the oils?

- This depends on machine size , oil bottle size and the strength used. On average use the bottle needs to be refilled monthly

7. Can Dr. Scent devices be used in cars and other vehicles?

- Yes, we have specialized devices designed specifically for scenting cars.

8. Do the devices purify the air and disinfect it?

- Dr. Scent devices work to freshen the air but cannot purify or disinfect it.

9. Can the devices be controlled remotely?

- We have some models can be controlled through mobile application

10. What is the coverage area of the devices?

 - We have various devices suitable for covering spaces from small areas of 30 square meters to large areas of 900 square meters.

11. What colors are available?

- Dr. Scent devices come in several colors, primarily white, black, and wood. The Eco device is available in various colors, such as red, blue, and green.

12. How can I program the devices to suit my preferences?

- The devices can be controlled in terms of working days , hours and aroma strength , as per the model you can follow the steps on our youtube channel.

13. Can I add a specific logo or image to the devices?

- You can add customized image or logo when using the PED devices.

Aroma oils:

1. Can Dr. Scent Aroma oils pose any health risks?

- Dr. Scent Aroma oils do not pose any health risks and approved by global and local authorities.

2. What are the best-selling Dr. Scent oils?

- Harmony, Address, Sense, Crystal, Dubai, Home, Amazonia Wood, Magic, Amber, Royal Palace, Moon.

3. Can water be added Dr. Scent oils?

- Water cannot be added to Dr. Scent Aroma oils , it is ready to be used directly in the diffusers

4. Do the oils leave a residue on furniture?

- Dr. Scent oils do not leave any residue on furniture.

5. Can oils from other companies be used to refill our devices?

 - we do not recommend as it may affect the quality and performance of the devices.

7. What is the average duration of the fragrance oils?

- Dr. Scent oils last from 4 to 5 weeks. depending on the settings and usage

8. Can fragrance oils be used around children and pets?

- Yes, because Dr. Scent oils are safe for children and pets and do not affect their health.

9. What fragrance options are available?

- Dr. Scent offers more than 50 different fragrances to suit various preferences.

10. How can I ensure that the fragrances are not too strong from the diffusers?

- Intensity can be adjusted using the device's settings.

11. Are Dr scent Aroma oils organic?

- No, Our aroma oils are not organic because other ingredients need to be added to enhance their quality, vaporization, and dispersion. These additional substances are approved internationally and locally to meet the safety standards

12. Do Dr. Scent Aroma oils contain alcohol?

- Dr. Scent Aroma oils do not contain alcohol.

13. Do Aroma oils affect food?

- Dr. Scent Aroma oils do not affect food.

14. Can a custom perfume be manufactured for an individual or organization? What are the conditions and terms?

- Yes, a signature scent can be created for companies after providing a sample of the desired fragrance and the quantity.

Maintenance and Warranty:

1. What is the duration of the warranty provided by Dr. Scent?

 - A warranty of 1 year from the date of purchase.

2. What are the maintenance service fees?

- There are no maintenance fees during the warranty period. Outside the warranty period, fees will depend on the issue.

4. What services are covered by the warranty?

- Maintenance and cleaning.

Rental Contracts:

1. Can Dr. Scent devices be rented?

- Yes. Rent option is available for companies only

2. Can Dr. Scent devices be tested for a specific period before purchase?

- Yes, trial option is available for companies only for a specific period.

3. What are the consequences if the device is damaged (broken or lost) during the rental?

- The cost of the rented device must be paid in case of loss or damage.

4. Can the scent type be changed during one month of renting?

 - Changing the scent can be done on the next monthly refill

5. What is the duration of rental contracts?

- Rental contracts are for 12 months , renewable.

6. Who can enjoy the rental service?

- Companies, both private and governmental.

7. What are the conditions for rental contracts?

 - Any company can get the benefit of rent contracts after providing the supporting company documents needed for the agreement

8. What is the penalty in case of canceling the contract before its expiration?

- Payment of additional one month shall be applied for early contract termination

Exchange and Return Policy:

1. What is the allowed duration for device exchange?

-Within 3 days of purchasing the machine , considering that machine should be unused and scent must be not opened

2. What is the allowed duration for device return?

-Within 3 days of purchasing the machine , considering that machine should be unused

4. Can Aroma oils be returned if the package is opened?

 -No, returned or exchanged oil must be in the original packaging

Branches Inside and Communication Channels:

1. What are the communication channels for ordering Dr. Scent products?

- The support team is available on all social media platforms (Phone, WhatsApp, Facebook, Instagram, TikTok, YouTube).

2. Where are Dr. Scent branches located in the UAE?

- The main office is in the Emirate of Sharjah.

Kiosks in Delma mall , mirdif city center and Alain mall

3. Where are Dr. Scent branches located worldwide?

Oman - Saudi Arabia - Qatar - Bahrain - Kuwait - Iraq - Jordan - Palestine - Egypt - Libya - Morocco - Somalia - Kenya - South Africa - Tanzania - Sweden - Germany - France - Turkey - Iran - India - Canada - Kosovo - Armenia - United Kingdom - United States - Kazakhstan - Switzerland - Spain - Netherlands - Reunion Islands - Cameron - Djibouti - Brazil - Senegal - Philippines - Panama - Nigeria - Ghana

4. What are the working hours?

- The main office works from Monday to Friday from 8:30 AM to 5:00 PM, and on Saturdays, from 9:00 AM to 3:00 PM. for kiosks , as per the mall timings

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