1. Return/Exchange Eligibility:

• Time Frame: Products can be returned or exchanged within fourteen (14) days from the date of receipt.
• Condition of the Product: The product must be sealed and accompanied by all original packaging, accessories, free items, and other components included at delivery.
•  Non-Refundable Items: Aerosol sprays, Fabric Sprays and Ceramics are not eligible for return or exchange.
• Discounted items can only be returned during offer validity.
• The original invoice/receipt must be available.
• Returns / Exchange as applicable as per the website Products/Services

2. Cancellation Policy:

• Order Cancellation Before Shipment: Customers can cancel their order before it is shipped. Once the order is dispatched, it cannot be canceled.
• Cancellation After Shipment: If the order has already been shipped, customers may refer to our Return/Exchange Policy for further assistance.
• Custom or Personalized Orders:  Orders containing customized or personalized items cannot be canceled once placed.
• Cancellation of Discounted or Offer-Based Orders: Orders placed during promotional offers or discounts cannot be canceled once confirmed.
• Refund for Canceled Orders:  If an eligible order is canceled before shipment, the refund will be processed within 5 – 14 business days using the original payment method.
• Service-Based Orders: If the order includes a service, cancellation eligibility will depend on the service type and its terms.
• Modification of Orders: If a customer wishes to modify an order instead of canceling, they should contact customer support before the order is processed for shipment.
• All cancellation policies are applicable as per the website Products/Services.

3. Return Process: 

• Return Request: To initiate a return, please contact our customer service at help@dr-scent.com or via WhatsApp or phone at (+971) 52 332 3722 / 065590066. Include your order number and reason for the return. The original receipt must be provided to return your product.
• Inspection: Upon receiving your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.
• Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-14 business days. Refunds will be done only through the Original Mode of Payment

4. Late or Missing Refunds:

• If you haven’t received your refund in 5-14 business days, first double check your bank account again.
• If paid by card, contact your card issuer, as it may take some time before your refund is officially posted.
• If you’ve done all of the above and you still have not received your refund, please contact us at help@dr-scent.com or via WhatsApp or phone at (+971) 52 332 3722 / 065590066.